23 May 2017

Eurostar launches its new state-of-the-art e320 trains on the London-Brussels route

  • Preview in advance of the arrival of the e320 on 28 May 2017
  • Step-change in the travel experience between London and Brussels
  • Major investment in the Eurostar fleet, stations and service
Eurostar, the high-speed rail service between the UK and mainland Europe, today previewed its new e320 train on the London-Brussels route in advance of its introduction into service on Sunday 28 May.
The arrival of the new trains on the Brussels service is part of a £1 billion programme of investment in Eurostar’s fleet, stations and service which included the purchase of 17 new e320 trains and the refurbishment of its original trains.
Significant investment in the London-Brussels route
The e320, which has been operating successfully on the London-Paris route since November 2015, is proving very popular with customers who appreciate the enhanced features and technology of the new trains.
Designed by the world-famous Italian design house, Pininfarina, renowned for its iconic car designs, the e320 boasts 20 per cent more capacity than the original Eurostar trains.  With a bold design, chic interiors as well as wifi connectivity and 300 hours of onboard entertainment streamed to customers’ personal devices, the new trains provide an unprecedented level of style and comfort.
The introduction of the e320 on the London-Brussels service also follows an extensive renovation of the Eurostar terminal in Brussels Midi.  This has created an expanded departure area and a more efficient check-in space which will be further enhanced by the introduction of facial recognition e-passport gate technology for the peak summer holiday period.
Final stages of planning for new direct Netherlands service
Eurostar is at an exciting stage in its development as it expands its reach further into Europe.  With its new e320 trains, which are interoperable and can operate on the European high-speed network beyond the UK, France and Belgium, the company is in the final stages of preparation for the launch of its new direct service to Amsterdam and Rotterdam.
With over three million leisure and business passengers travelling by air between London and Amsterdam, this is one of Europe’s most important routes. The introduction of a fast, comfortable point-to-point Eurostar service will greatly enhance the links between the UK and the Netherlands, revolutionising travel between these key financial and tourist hubs.
Nicolas Petrovic, Chief Executive of Eurostar, said:
“The introduction of the e320 on the Brussels route marks an important milestone and step change in the travel experience for our customers.  With demand for high-speed rail over plane on the increase, we are now gearing up to expand our reach to the Amsterdam and Rotterdam.  The launch of our new direct service on this high volume route represents a major growth opportunity for our business”.

Michel Jadot, Director Marketing and Sales SNCB, said:
“The result of our efforts to revamp the Channel Terminal into a bigger and brighter check-in area can be witnessed today. The capacity has increased, matching the new trains on the Brussels-London route, which are able to transport more passengers.  Special attention was dedicated to improving the customer flow with the new, larger check-in structure of the terminal offering far more easy access. These efforts will also help to reinforce the role Brussels enjoys as a major European railway hub.”
Marjon Kaper, Managing Director NS International, said:
“The preparations for the direct connection between Amsterdam and London with Eurostar and NS are progressing well. All partners are working hard on this. Today is a very special day for NS and all the partners, because the start of services with the new train to Brussels literally brings the “Amsterdam Route” closer. We see a lot of interest and potential for the high-speed connection between these top destinations – London for visitors from the Netherlands and Amsterdam and Rotterdam as the new hotspots for the British traveller.”
Notes to editors:
  1. Over the next eighteen months Eurostar will complete the introduction of 17 new e320 trains and the refurbishment of its original fleet.
  2. Customers travelling by Eurostar can enjoy a range of benefits including:
    • Seamless city centre to city centre travel, with stations located in the heart of our destinations
    • Comfort and space on board to work or unwind with wifi connectivity and onboard entertainment
    • Fast and convenient check-in - passengers are asked to arrive only 30 minutes before departure
    • Generous, free-of-charge baggage allowance with each passenger allowed 2 bags/suitcases and 1 piece of hand luggage
    • No queues or baggage reclaim upon arrival - simply take your bag with you on board
  3. Eurostar’s Business Premier service offers the highest standards in short-haul business travel.  With fully flexible fares, Business Premier customers enjoy 10 minute express check-in, access to the business lounges as well as complimentary drinks and fine dining in the comfort of their seat. 
For more information please contact:
Eurostar Press Office
t: 020 7843 5500
e: press.office@eurostar.com