18 July 2022

Eurostar reports robust recovery of business travel in H1

Eurostar, the high-speed rail service connecting the UK with mainland Europe, reports the robust return of business travel in the first six months of 2022. Recovery of business travel between London and Paris has been fastest amongst French and US companies according to Eurostar data, with the banking, luxury and consultancy sectors driving the business travel market.

With 75% of the pre-pandemic timetable now running, Eurostar business travel has returned to 70% of 2019 levels, whilst managed corporate accounts have increased by 40% between 2019 and 2022.3 New research commissioned by the high-speed rail operator indicates the strength of corporate confidence in future European business travel, with 78% of travellers surveyed expecting to travel more or the same for business between the UK and Europe than they did in 2019.1

Face-to-face contact between businesses and clients is driving travel according to 90% of those surveyed. Over half (58%) of businesses claim that this is a more efficient way to do business, as well as supporting team morale and improving colleague and client relationships1, allaying fears that the new hybrid or home working model would signal an end to regular business travel.

Chief Commercial Officer, Francois Le Doze, comments: “Business travel has resumed faster than we expected in 2022, especially considering that we are only running around three-quarters of our pre pandemic timetable. We are confident that this trend will continue after the summer period, with September traditionally marking a busy month for corporate travel.”

Work + play trend
A strong business plus leisure trend – “bleisure” - has emerged during the pandemic, as employees seek to use the flexibility of being able to work anywhere to combine work with family time. According to the research, over a quarter of business travellers want to make up for time lost during the pandemic by extending work trips, with 86% considering this approach in 2022.1 Eurostar travel data supports this, with 85% business trips booked in May and June including a minimum one-night stay.4

Chief Commercial officer, Francois Le Doze, said: “Over the last two years we have all enjoyed the flexibility of home working and many are looking to protect the additional leisure or family time that offered. For regular business travellers, the option to extend work trips to explore a new destination and enjoy relaxation with friends and family is high on the agenda this year.”

Train versus plane
Sustainability is now at the heart of many business travel policies, and so far this year over 20% of Eurostar’s corporate clients mandate train travel for journeys where this is a viable option. The new research backed this up, with a quarter of those surveyed stating that their employer is mandating train travel for work trips, a figure that is higher for smaller businesses.

In addition, over half of travellers (56%) stated that choosing sustainable travel options for work is more important now than before the pandemic. 2 With one flight the equivalent of up to 13 Eurostar journeys in terms of carbon footprint5, rail has a significant role to play in delivering immediate carbon savings.

“It is pleasing to see in both France and the Netherlands that governments are following the same path as businesses, looking to use policy to influence travel choice for the benefit of the environment, “said Francois, “We are committed to working with the rail industry to further optimise our timetables and connections to make it easier for more passengers to choose train over plane.”

From September, Eurostar has announced the addition of a fourth return service on its popular London to Amsterdam route, with the new train leaving London at 06:16 to better cater for the business market. For more information, visit www.eurostar.com

Editors notes:
For more information please contact press.office@eurostar.com

  1. Eurostar surveyed 1000 customers from all markets in April, who had travelled for business in the last 6 months
  2. Refers to Eurostar corporate clients who have a managed travel account with a dedicated corporate account manager / travel management company.
  3. Eurostar uses a proprietary segmentation model to group customers (bookers) by their predominant reason for travel. Business travel volume was at 70% of 2019 levels across May and June 2022, excluding w/c 30th May [half-term + Jubilee weekend] and w/c 20th June [UK national rail strike].:
  4. Share of corporate return bookings for travel in May and June 2022, where the return journey was booked for the following day or later
  5. https://www.eurostar.com/uk-en/tread-lightly

About Eurostar
  • Eurostar is the high-speed passenger service linking London St. Pancras International with city centre stations in mainland Europe, via the Channel Tunnel.
  • From its early days of operation Eurostar has championed the environmental benefits of high-speed rail - a passenger’s carbon footprint from flying to London would be the same as making up to 13 Eurostar journeys *Based on 2019 CO2 emissions, more info at www.eurostar.com
  • In March 2022 the alliance of Eurostar and Belgian railway operator Thalys – the Green Speed project - was approved by the European Commission. Subsequently a holding company was created which owns 100% of Eurostar and Thalys. This holding company is owned by SNCF (55.75%), CDPQ (19.31%), SNCB (18.5%) and funds managed by Federated Hermes Infrastructure (6.44%).