7 September 2020

Eurostar resumes full on-board catering offer

Eurostar, the high-speed rail link between the UK and mainland Europe, is reinstating its full on-board catering offer from 7^th September, following changes made due to the Covid-19 pandemic.

From today, travellers in Standard class will once again be able to choose from a range of carefully selected food and drinks in Café Métropole, whilst those in Standard Premier and Business Premier can sit back and enjoy a delicious meal served to their seat. The return of on-board catering completes the full service, following the re-opening of Eurostar business lounges in August.

Business Premier passengers can look forward to their usual effortless and enjoyable travel experience, from fast-track check-in to exclusive business lounges. Once on-board, a three-course menu designed with Michelin-starred chef Raymond Blanc OBE will be served, which has been awarded the highest three-star rating by the Sustainable Restaurant Association.

To reduce contact during food service some changes have been made, with lids kept on dishes served at seat and accompaniments such as bread and pastries served in packaging to ensure minimal contact. In addition, anti-viral wipes and hand gel are now offered to travellers with at seat food service, and menus will shortly be available online using a QR code.¹ In Café Metropole, customers are advised to pay by card if possible, to remove contact with cash.

To provide more flexibility on bookings, all Eurostar fares are now available to exchange with no fee, up to 14 days before departure.² The flexible fares applies to all bookings until 31^st December and are valid for any dates of travel at the time of purchase.

Both on board and in stations, Eurostar has introduced new hygiene measures to provide customers with a comfortable and safe experience. A new seat map ensures travellers are seated at a safe distance apart respecting social distancing guidelines. Trains are deep cleaned before every journey, and cleaning teams are on board to regularly disinfect high contact areas. All travellers must wear a mask on board and in stations, in line with government regulations.

For more information visit eurostar.com or call the Eurostar contact centre on 03432 186 186.

-ENDS-

Notes to editors
¹ As an interim measure, menus will be printed on single-use paper to avoid repeat contact
² Bookings between 13 days before departure and day of departure will be charged at an exchange fee of £30/€40 in Standard class, £40/€50 in Standard Premier, and £15/€20 for children. Applicable to all public fares available on Eurostar.com

About Eurostar

• Eurostar is the high-speed train service linking St Pancras International, Paris, Brussels, Lille, Disneyland Resort Paris, Rotterdam and Amsterdam. 
• Eurostar was established in 1994 as a partnership between three railway companies: SNCF, SNCB and LCR (London and Continental Railways). On 1 September 2010, Eurostar became a single, unified corporate entity owned by three shareholders: SNCF, SNCB and LCR. LCR’s holding was transferred to the Treasury in 2014, and sold by the UK government to a consortium comprising Caisse de Depot et Placement du Quebec (CDPQ) and Hermes Infrastructure on 28th May 2015. 
• Eurostar is a founder member of Railteam, a partnership between Europe’s leading high-speed train operators that is developing simpler ways to book and travel on the fast-expanding, European high-speed rail network. 
• Eurostar and Eurotunnel are entirely separate companies.  Eurostar operates high-speed passenger trains, while Eurotunnel operates vehicle shuttle services and the Channel Tunnel itself. Eurostar is Eurotunnel’s biggest customer.